Frequently Asked Questions

How is your bone broth made?

Our bone broth is gently simmered at a low heat in small batches. We use filtered water and infuse organic whole herbs into our bone broths.

What are the benefits of bone broth?

Bone broth provides easily absorbable amino acids, collagen, glycosaminoglycans, minerals, and electrolytes. These compounds support various organs and bodily processes, and maintain healthy tissue, cartilage, skin, and joints.

Where are your bones sourced from?

Our bones are sourced from farms using regenerative agricultural practices and from cows living the entirety of their life on pasture. Learn more about Flying J Farm, one of the farm's we source from here.

Why use herbs?

Herbs have been used for thousands of years to support the health of both humans and animals. They contain biologically active compounds, often referred to as phytochemicals, that positively affect dog physiology. Our herbal ingredients are backed by a growing body of modern scientific research that confirms the traditional uses of the plants.

Where are your herbs sourced from?

Our herbs are sourced from U.S.D.A. certified organic farms and are tested for authenticity and safety.

Is Fido's organic?

Our products are not certified organic, but we source our bones from farms with organic practices and all of our herbal ingredients are U.S.D.A. certified organic.

What type of testing is done on your products?

Our bone broths are third-party tested for nutrient quantity, collagen quantity, and lead.

Where can I find the best by date?

Our best by date is listed on the small, white rectangular sticker. Our bone broths are good before this date if left unopened and if the jar lid is still sealed. Always check your broth for any visual cues or scents that may indicate it has gone bad.

How should I store my bone broth?

When the bone broth jars are unopened, it is best to store them in a cool, dry place. Once opened, the bone broths need to be refrigerated and used within 7 days.

How should I serve the bone broth to my dog(s)?

There are many ways to serve Fido's bone broths to your dog! They can be served with a meal or on their own. If serving with or topping a meal, we suggest gently warming the bone broth (not too hot) in a small saucepan. The bone broth can also be frozen in an ice cube tray and served as treats.

What is your refund policy?

We work hard to provide high-quality bone broth your dogs will love! Please see our refund policy here.

What is your shipping policy?

We offer nationwide shipping and local delivery. To learn more about shipping policy, click here.

Why does my broth look lighter or darker than my previous broth?

Our bone broths for dogs are slow-simmered in small batches and may have slightly different physical characteristics from batch to batch. We follow rigorous quality control standards to ensure that each product meets certain criteria. However, due to the nature of our manufacturing process and the high-quality, natural ingredients, our bone broths may show slight variations in color and texture.