We want you and your pup to love Fido’s! That’s why every order is backed by our 100% satisfaction guarantee. If you’ve tried one of our products and your dog just isn’t a fan, no worries — opened and used items are still eligible for a full refund or replacement within 30 days of delivery. Just email us at info@fidosbonebroth.comand we’ll take care of you.

Changed your mind before opening your order? No problem! If your items are unopened and unused, you can return or exchange them within 30 days of delivery.

Here’s how it works:

• Download and complete our Return Form and include it with your return.
• Items must be in their original condition (unopened/unused).
• Send your return to the address provided on the form.
• Please note: customers are responsible for return shipping costs unless the error was ours.

Once we receive and inspect your returned item(s), we’ll notify you via email. Please note that customers are responsible for return shipping costs unless the error was ours. Upon approval, we’ll issue a refund to your original payment method within 7 business days.

If your order arrives damaged or defective, we’re happy to replace it with the same product. Please contact us within 5 business days of delivery, with images, to arrange an exchange.